Skip to content

Privacy Policy

Agentix Privacy Policy
Effective Date: October 26, 2023

1. Introduction

Agentix Pty Ltd (“Agentix,” “we,” “us,” or “our”) provides AI-powered agent solutions via WhatsApp (“Service”). This Privacy Policy outlines how we collect, use, and protect your personal information when you use our Service. If you disagree with any part of this policy, please do not use the Service.

2. Information We Collect

a. Information You Provide:

  • WhatsApp Phone Number
  • Message Content (texts, images, videos, etc.)
  • Contact Details (e.g., email, if voluntarily provided)

b. Automatically Collected Information:

  • Interaction Data (timestamps, message frequency, etc.)
  • Technical Data (limited WhatsApp-derived metadata)

c. From WhatsApp:
We receive basic service-enabling data (e.g., delivery confirmations). WhatsApp’s data use is governed by its own privacy policy.

3. How We Use Your Information

  • To Operate the Service: Respond to queries, provide services
  • To Improve the Service: Analyze usage (often in anonymized or aggregated form)
  • Customer Support: Assist with questions or issues
  • Service Communications: Announcements or updates (where permitted)
  • Security & Compliance: Prevent fraud, comply with law, enforce terms

4. How We Share Your Information

We do not sell your personal data. We may share it:

  • With WhatsApp: As part of the WhatsApp-based interaction
  • With AI Service Providers:
    To enable AI functionality, we may share messages with third-party providers such as:
  • With Other Providers: For services like hosting, analytics, or support
  • For Legal Reasons: To comply with law or protect rights
  • In Business Transfers: As part of mergers, sales, or acquisitions
  • With Your Consent: For additional purposes you authorize

5. Data Security

We implement reasonable security measures, including encryption of data in transit and at rest. However, no system is completely secure. Use of the Service is at your own risk.

6. Data Retention

We retain personal data only as long as necessary to provide the Service, comply with legal obligations, and improve our systems (typically using anonymized or aggregated data). When no longer needed, data is securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact: privacy@agentix.co.za
You may also have the right to lodge a complaint with a data protection authority.

8. Children’s Privacy

Our Service is not intended for children under 13 (or the minimum age required by applicable laws). If we learn we’ve collected data from a child without proper consent, we’ll delete it. Contact: support@agentix.co.za

9. International Transfers

Your data may be processed in countries with different data protection laws (e.g., Australia, United States). We take reasonable steps to ensure adequate protection, including using standard contractual clauses where required.

10. Third-Party Services

Our Service is hosted on WhatsApp, which has its own privacy policy. We are not responsible for WhatsApp or other third-party platforms.

11. Changes to This Policy

We may update this policy. Changes will be posted with a revised effective date. Significant changes may be communicated via the Service.

12. Contact Us

For any privacy questions or concerns, contact:
Email: privacy@agentix.co.za